Privacy policy

Last updated: June 24, 2025

At CRISPLY™ (“we,” “our,” or “us”), we deeply value the trust you place in us. Your privacy and the security of your personal information are of paramount importance. This Privacy Policy explains what information we collect, how we use it, and how we protect it when you visit crisply.us or make a purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We only collect information that is necessary to process your orders and provide you with a great shopping experience:

•        Contact Information: Your name, email address, phone number, and shipping/billing address — provided when you place an order or reach out to us.

•        Payment Information: Payment details are processed securely through Shopify Payments and PayPal. We never store your full card number on our servers.

•        Order Information: Details of products you purchase, order history, and transaction records.

•        Basic Usage Data: IP address and browser type — collected automatically by Shopify to ensure the website functions properly and to prevent fraud.

•        Communications: Any messages you send us via email or our contact form.

2. How We Use Your Information

We use your information only for the following purposes:

•        Process, fulfill, and deliver your orders

•        Send order confirmations, shipping updates, and invoices

•        Respond to your questions and provide customer support

•        Prevent fraud and maintain the security of our store

•        Comply with legal and regulatory obligations

We do not use your data for advertising, behavioral tracking, or sell it to any third party.

3. Cookies

Our website uses only essential cookies — the minimum required for the store to function:

•        Session cookies: Keep your cart active while you browse.

•        Checkout cookies: Allow you to complete your purchase securely.

•        Security cookies: Help us detect and prevent fraudulent activity.

We do not use advertising cookies, marketing pixels, or third-party tracking tools. You can manage cookie preferences in your browser settings at any time.

4. Third-Party Services

We share your information only with the essential partners needed to operate our store:

•        Shopify: Our e-commerce platform that hosts our website and processes orders securely. (shopify.com/legal/privacy)

•        PayPal: Secure payment processing for customers who choose to pay via PayPal. (paypal.com/privacy)

•        Shipping carriers: Such as USPS, UPS, or FedEx — we share your name and shipping address solely to deliver your order.

These partners are contractually required to protect your data and may only use it for the specific services they provide to us. We do not share your data with any other third parties.

5. Data Protection & Security

We take the security of your personal information seriously:

•        All pages on crisply.us are protected with SSL/TLS encryption (https://)

•        Payment processing is PCI-compliant — we never store your full card details

•        Access to personal data is limited to authorized personnel only

•        Our platform (Shopify) undergoes regular security audits and monitoring

While we take every reasonable precaution, no method of internet transmission is 100% secure. We encourage you to use unique passwords and keep your account credentials private.

6. Your Privacy Rights

You have full control over your personal data. At any time, you may:

•        Access: Request a copy of the personal data we hold about you.

•        Correct: Ask us to update or correct any inaccurate information.

•        Delete: Request that we permanently delete your personal data. We will do so unless retention is required for legal or transactional purposes.

•        Opt-out of communications: Unsubscribe from any emails by contacting us directly.

To exercise any of these rights, email us at support@crisply.us. We will respond within 30 days.

7. California Residents — CCPA Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

•        The right to know what personal information we collect and how it is used

•        The right to request deletion of your personal information

•        The right to opt-out of the sale of your personal information

•        The right to non-discrimination for exercising your CCPA rights

We do not sell personal information as defined under the CCPA. To submit a request, contact us at support@crisply.us.

8. Data Retention

We retain your personal information only for as long as necessary to:

•        Fulfill your order and provide after-sales support

•        Comply with legal, tax, and accounting requirements (typically 3–7 years for transaction records)

•        Resolve any disputes or enforce our agreements

When data is no longer needed, it is securely deleted or anonymized.

9. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us immediately and we will delete it without delay.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. For significant changes, we will notify you by email or with a prominent notice on our website.

We encourage you to review this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us:

CRISPLY™

Email: support@crisply.us

Website: https://crisply.us