Refund policy

At CRISPLY™, your satisfaction is our top priority. We stand behind every product we sell — and if something isn’t right, we’ll make it right.

1. Return Window

•        You may request a return within 30 days of the delivery date.

•        Items returned after 30 days are not eligible for a refund.

2. Return Eligibility

To be eligible for a return, items must be:

•        In their original condition — unused and undamaged

•        In original packaging with all accessories and documentation

•        Accompanied by proof of purchase (order number or email confirmation)

3. Return Shipping

•        Defective or wrong items: CRISPLY™ covers all return shipping costs. We’ll email you a prepaid return label within 24 hours.

•        Change of mind / buyer’s remorse: Return shipping is the customer’s responsibility.

4. Defective or Damaged Items

If your item arrives defective, damaged, or is not what you ordered, we’ll make it right — fast:

•        We will send you a free replacement at no cost to you.

•        No need to ship the defective item back — just keep it or dispose of it.

•        Simply email us with a photo of the issue and your order number.

5. Exchanges

We offer exchanges for a different product or variant (color, size, etc.) within 30 days of delivery.

•        Contact us first before returning any item for exchange.

•        Exchange shipping costs follow the same policy as returns above.

•        Price differences (if any) will be charged or refunded accordingly.

6. Refund Process

•        Once we receive and inspect your return, we’ll notify you by email within 2 business days.

•        Approved refunds are processed to your original payment method within 5–7 business days.

•        Depending on your bank or card issuer, it may take an additional 3–5 business days to reflect.

•        Original shipping fees are non-refundable (unless the return is due to our error).

7. Non-Returnable Items

The following items cannot be returned or refunded:

•        Items showing signs of use, damage caused by the customer, or missing parts

•        Items returned more than 30 days after delivery

•        Gift cards

8. How to Start a Return or Exchange

Follow these 3 simple steps:

•        Email us at support@crisply.us with your order number and reason for return (include photos if damaged).

•        Our team will respond within 24 hours with instructions and, if applicable, a prepaid return label.

•        Ship the item back (if required) and we’ll process your refund or exchange promptly.