Shipping policy

Last updated: June 24, 2025

At CRISPLY™, we work hard to get your order to you as quickly and reliably as possible. Below you’ll find everything you need to know about how we process and ship your order.

1. Order Processing

All orders are processed within 1–3 business days (Monday–Friday, excluding US public holidays) after payment is confirmed.

In some cases, processing may take slightly longer due to:

•        Incomplete or unverifiable payment information

•        Incomplete or incorrect shipping address

•        Unusually high order volume during peak seasons (e.g., holidays)

If any issue arises with your order, our team will contact you at the email address provided within 24 hours. We will not ship your order until the issue is resolved to ensure a successful delivery.

2. Shipping Times by Destination

Once your order has been processed and dispatched, estimated delivery times are as follows:

 

Destination	Processing Time	Shipping Time	Total Estimated
United States (Standard)	1–3 business days	7–10 business days	8–13 business days
Canada	1–3 business days	10–15 business days	11–18 business days
United Kingdom / Europe	1–3 business days	10–15 business days	11–18 business days
Australia / NZ	1–3 business days	12–18 business days	13–21 business days
Rest of World	1–3 business days	14–21 business days	15–24 business days

 

* Business days exclude weekends and public holidays. Delivery times are estimates and not guaranteed.

3. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing your tracking number. You can use this number to track your package at any time via the carrier’s website or directly on our website.

Please allow up to 48 hours after receiving your tracking number for the carrier’s system to update.

4. Shipping Delays

While we do everything we can to meet estimated delivery times, some factors are outside our control and may cause delays:

•        Severe weather conditions or natural disasters

•        Peak holiday season congestion

•        Carrier operational delays or errors

•        Incorrect or incomplete shipping address provided by the customer

In the event of a significant delay, we will proactively notify you by email with updated information. If your package has not arrived within 5 business days of the estimated delivery date, please contact us at support@crisply.us and we will investigate immediately.

5. Lost or Stolen Packages

If your tracking information shows “Delivered” but you have not received your package:

•        Check with neighbors and any safe drop locations near your address

•        Allow 1–2 additional business days, as carriers occasionally mark packages as delivered early

•        Contact your local post office or carrier with your tracking number

If your package is confirmed lost, please contact us at support@crisply.us within 30 days of the estimated delivery date. We will work with the carrier to investigate and, where applicable, send a replacement or issue a refund.

CRISPLY™ is not responsible for packages lost or stolen after confirmed delivery to the correct address.

6. Customs, Taxes & Duties (International Orders)

For orders shipped outside the United States, please be aware of the following:

•        Import duties, customs taxes, and fees may be levied by your country’s customs authority upon arrival of your package.

•        These charges are not included in your order total and are the sole responsibility of the customer.

•        We are unable to predict or control these charges. For an estimate, please contact your local customs office before placing your order.

•        Refusing to pay customs duties and having a package returned to us may result in the cost of return shipping being deducted from your refund.

CRISPLY™ is not responsible for delays caused by customs clearance processes, which are entirely under the authority of the destination country’s customs agency.

7. Order Cancellation

We understand that plans can change. Here’s how cancellations work:

•        Within 12 hours of placing your order: Contact us immediately at support@crisply.us and we will do our best to cancel before processing begins.

•        After 12 hours / order already processing: We cannot guarantee cancellation as orders are quickly forwarded for fulfillment. If the order cannot be stopped, you will need to follow our Return & Refund Policy once the item arrives.

•        After shipment: Orders that have already shipped cannot be cancelled. Please wait for delivery and then initiate a return within 30 days.

To request a cancellation, email support@crisply.us with your order number as soon as possible.

8. Incorrect Shipping Address

Please double-check your shipping address before completing your order. CRISPLY™ is not responsible for orders delivered to an incorrect address provided by the customer.

If you notice an address error immediately after placing your order, contact us at support@crisply.us right away. We will attempt to update the address before shipment, but cannot guarantee changes once processing has begun.

9. Questions About Your Shipment?

Our team is here to help. Reach out anytime:

Email: support@crisply.us

Website: https://crisply.us